Briar Security

Customer Questionnaire

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Providing the very best security solutions and delivering exceptional customer service is key to our approach with each and every customer Briar Security has the pleasure of helping. It's something we take seriously - asking for customer feedback after each and every install with a dedicated customer feedback form. 


Our understanding of your needs during the survey?

"The engineers were honest and genuine." Helen– Cambridge 
"The engineers gave good advice and honest comments." Gian – Cambridge 

The Specification and contract documents for your installation were clear and fair? 

"I felt I understood everything as it was well worded and clear." Ellen – Cambridge 

At what level do you consider was the overall standard of our workmanship and wiring?

"The overall standard of workmanship and wiring was excellent, very neat and impressive" ‘Peter – Cambridge


How would you describe the simplicity of operation of the system?

"I am managing to set our alarm system with ease as are my children." Jennifer – Cambridge 
"Very straight forward." Mark – Cambridge

How would you describe the training given in the use of the system when handed over to you?

"All was explained and we had several trial runs the engineer was very good and patient." Sarah – Cambridge 
"It was very clear and simple." Joe – Cambridge


How would you rate the value for money of the system?

"With the excellent system and wonderful support I feel it is value for money" ‘Zoe – Cambridge 

On the occasions when you have contacted the office, were your enquiries dealt with courteously and efficiently? 

"Excellent response." Bailey – Burwell, Cambridge 
"When I called the office I was helped straight away." Paul – Cambridge


How would you rate our engineers in terms of courtesy, helpfulness and general manners?

"The engineers were very polite, punctual, friendly, mannerly, tidy and helpful. I felt at ease with them in my house." Debbie – Cambridge 
"The engineer kept me well informed at all times with what he was doing and what we need to do." Jim – Cambridge


How did you rate our engineers' knowledge and familiarity with the equipment?

"All my questions were answered very clearly." Tony – Cambridge 

Did the engineers arrive within the agreed time? 

"Very punctual." Charles – Cambridge