Customer Questionnaire

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Security Services

Intruder Alarms CCTV Solutions Video & Audio Entry Systems Access Control Automated Gates & Barriers Fire Alarms Locks Safes Grilles Integrated Systems

Cambridge Science Park

CUSTOMER SATISFACTION QUESTIONNAIRE

As part of our ongoing commitment to ensure that the service we offer our customers is delivered and maintained to the highest possible levels, we would ask that you spend a few minutes completing this survey.

As a Quality Assured NSI-NACOSS Gold installer, we are continually checking the standards of our product and service provision and your answers will help us to define areas that have scope for improvement.

Please feel free to add any comments that you feel will help us achieve this end, particularly where you feel that your satisfaction level is a negative response.

Please wait...

What is your level of satisfaction in the following areas?

1. The Security Installation

a. Our understanding of your needs during the survey:

Very poor

Poor

Acceptable

Good

Excellent

Comments

b. The Specification and Contract documents for your installation were clear and fair:

Very poor

Poor

Acceptable

Good

Excellent

Comments

c. At what level do you consider was the overall standard of our workmanship and wiring:

Very poor

Poor

Acceptable

Good

Excellent

Comments

d. How would you describe the simplicity of operation of the system:

Very poor

Poor

Acceptable

Good

Excellent

Comments

e. How would you describe the training given in the use of the system when handed over to you:

Very poor

Poor

Acceptable

Good

Excellent

Comments

f. How would you rate the value for money of the system:

Very poor

Poor

Acceptable

Good

Excellent

Comments

g. On the occasions when you have contacted the office, were your enquiries dealt with courteously and efficiently:

Yes

No

Comments

h. Do you think you will recommend us to others:

Yes

No

Comments

2. Our Engineering Staff

i. How would you rate our engineers in terms of courtesy, helpfulness and general manners:

Very poor

Poor

Acceptable

Good

Excellent

Comments

j. How did you rate our engineers’ knowledge and familiarity with the equipment:

Very poor

Poor

Acceptable

Good

Excellent

Comments

k. Did the engineers carry and show their ID card, if requested:

Yes

No

Did not request

Comments

l. Did the engineers arrive within the agreed time:

Yes

No

Comments

m. Did our engineers leave your premises clean and tidy:

Very poor

Poor

Acceptable

Good

Excellent

Comments

3. Further Comments

Please give any additional information you feel relevant with regard to the levels of satisfaction you received:

4. Your Details

Customer or Company Name

Contact Name (If different)

Postcode

Installation Date (If known)

Enter your details here:

Briar Security Systems Ltd, Nixon's Hall, 1 Chapel Road, Great Eversden, Cambridge CB23 1HP

Telephone: +44 (0)1223 262728 | Email: admin@briarsecurity.co.uk

Registered in England No.4181957 | VAT Reg No 385 9068 05

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